Shipping Policy
Last Updated: 23 June 2024
Thank you for shopping at Rasu Kitchen Equipment. We are committed to providing you with high-quality kitchen equipment and ensuring your order arrives safely and promptly. Please review our shipping policy below for information on shipping rates, processing times, delivery options, and more.
1. Order Processing
1.1 Processing Time:
- Orders are processed within [1-2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
1.2 Order Verification:
- For your security, we may need to verify your order before it is processed. This may involve confirming your payment information or shipping address.
2. Shipping Rates and Delivery Estimates
2.1 Domestic Shipping:
- We offer standard and expedited shipping options within India. Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: [3-7] business days
- Expedited Shipping: [1-3] business days
2.2 International Shipping:
- We offer international shipping to select countries. Shipping charges and delivery times will vary based on the destination. Shipping charges for your order will be calculated and displayed at checkout.
- International Standard Shipping: [7-21] business days
- International Expedited Shipping: [3-7] business days
2.3 Shipping Rates:
- Shipping rates are based on the weight of the order, shipping method selected, and destination. The total shipping cost will be displayed at checkout before you complete your purchase.
3. Shipping Confirmation and Order Tracking
3.1 Shipment Confirmation:
- You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within [24-48] hours.
3.2 Order Tracking:
- You can track your order using the tracking number provided in the shipment confirmation email. Visit our carrier’s website and enter your tracking number to view the delivery status.
4. Delivery Issues
4.1 Delayed or Lost Packages:
- If your package is delayed or lost, please contact us at [Customer Service Email] or [Customer Service Phone Number]. We will work with the carrier to resolve the issue as quickly as possible.
4.2 Incorrect Addresses:
- Please ensure that all shipping information is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply.
4.3 Damaged or Missing Items:
- If your order arrives damaged or with items missing, please contact us immediately at [Customer Service Email] or [Customer Service Phone Number] with your order number and a description of the issue. We will work to resolve the problem promptly.
5. Customs, Duties, and Taxes
5.1 International Orders:
- Your order may be subject to customs duties and taxes (including VAT) upon arrival at the destination country. Rasu Kitchen Equipment is not responsible for these charges, which are determined by the customs office of the destination country.
5.2 Customs Clearance:
- Customs clearance procedures can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
6. Returns and Exchanges
For information on returns and exchanges, please refer to our [Return & Exchange Policy].
7. Contact Us
If you have any questions or concerns about our shipping policy, please contact us info@rasu.in or +91 9677813576
We appreciate your business and are here to ensure your shopping experience is smooth and satisfactory.